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Last Updated on April, 28, 2025

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Privacy Policy

Our Privacy Policy

Our Privacy Policy

Effective Date: 28th April, 2025
Company: Hyper Grocers Private Limited (Doing Business as "Kuberha")
Email: info@kuberha.com
Phone: +91-9993344445
Registered Address: 5th Floor, Quattro Iconic, Plot no 273, Udyog Vihar II Rd, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122022
App Name: Kuberha
Website: https://kuberha.ai/


This privacy notice describes how Hyper Grocers Private Limited (doing business as "Kuberha") ("Kuberha," "we," "us," or "our") collects, uses, stores, and discloses ("processes") your information when you use our services ("Services"), which include:

  • Visiting our website

  • Using our mobile application Kuberha

  • Interacting with us in person, by phone, or through any communication channel

  • Engaging with us in connection with marketing, events, and customer support

By using our Services, you agree to the terms of this Privacy Policy.


Summary of Key Points

  • We collect personal and business data you provide and data generated automatically.

  • We do not process sensitive personal data.

  • We use your data to operate, analyze, improve, and deliver our services.

  • We share your data with trusted vendors and service providers.

  • We comply with India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws.

  • We may transfer your information outside of your country, subject to appropriate safeguards.

  • You have rights including data access, correction, deletion, and consent withdrawal.

1. What Information Do We Collect?

In Short: We collect information that you provide and information collected automatically through your use of our Services.

Information You Provide:

  • Name, email, phone number, business name, GSTIN

  • Login credentials, payment and billing information

  • Feedback, support queries, communication logs

Automatically Collected Information:

  • Device identifiers, browser type, operating system, IP address

  • Location information (if permitted)

  • App interaction data, crash reports, and logs

AI and ERP System Data:

  • Images of products (SKUs), invoices processed via OCR

  • Metadata and classification data linked to inventory and billing

2. How Do We Process Your Information?

In Short: We use your data to deliver services, operate our AI platform, improve our features, communicate with you, and comply with law.

We use your information to:

  • Enable automated billing and inventory tracking

  • Manage purchase records and ledgers

  • Process payments and reconcile accounts

  • Provide customer support and updates

  • Conduct analytics and troubleshoot performance

  • Enforce legal obligations

3. What Legal Bases Do We Rely On?

We process your personal data based on:

  • Your consent

  • Contractual necessity

  • Legal compliance (e.g., DPDP Act, tax laws)

  • Our legitimate business interests (e.g., analytics, fraud prevention)

4. When and With Whom Do We Share Your Personal Information?

In Short: We share your data only when necessary to deliver our services or comply with the law.

We share data with:

  • Cloud providers (e.g., AWS S3, DynamoDB)

  • Payment processors (e.g., Razorpay, UPI)

  • ERP and analytics providers (e.g., Odoo, Firebase, Google Analytics)

  • Regulatory authorities when required

5. Do We Use Cookies and Tracking Technologies?

In Short: Yes, we use cookies and similar technologies.

Cookies are used to:

  • Store session preferences

  • Analyze traffic and performance

  • Enhance user experience

You may set your browser to reject cookies, but this may affect site functionality.

6. Is Your Information Transferred Internationally?

In Short: Yes, we may store and process your data on servers in India and Singapore.

Your data may be transferred to, stored, and processed outside of your home country. We take steps to ensure that international transfers comply with applicable data protection laws, including the DPDP Act and, where applicable, GDPR via Standard Contractual Clauses.

For users from the European Economic Area (EEA), United Kingdom (UK), or Switzerland:

  • These regions may not have the same data protection laws as your home country.

  • We take all steps required to protect your data in accordance with applicable regulations.

7. How Long Do We Keep Your Information?

In Short: We retain your information only as long as necessary.

We store personal information as long as necessary to:

  • Fulfill the purposes described in this notice

  • Comply with legal, tax, and audit obligations

When data is no longer required, we securely delete or anonymize it.

8. How Do We Keep Your Information Safe?

In Short: We implement industry-standard security measures.

These include:

  • Encryption of data in transit and at rest

  • Access control policies and user authentication

  • Regular security audits and backups

Despite our efforts, no system is completely secure. Use our services in a secure environment.

9. What Are Your Privacy Rights?

In Short: You may access, update, delete, or restrict processing of your information.

You may:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Withdraw consent at any time

  • Request deletion (subject to legal requirements)

For EEA, UK, and Switzerland residents:

  • You may lodge a complaint with your local data protection authority.

Withdrawing Consent: You can withdraw your consent by contacting info@kuberha.com. This does not affect the lawfulness of processing prior to withdrawal.

Cookies: You can adjust cookie preferences in your browser. Disabling cookies may limit functionality.

10. Controls for Do-Not-Track Features

In Short: We do not currently respond to DNT signals.

Because no standard exists for DNT responses, our services do not alter their behavior when receiving DNT headers.

11. Do We Make Updates to This Notice?

In Short: Yes, we update this notice to reflect changes in law or services.

We will notify users of material changes by posting a revised notice or via email or app notifications. The date at the top reflects the latest version.

12. How Can You Contact Us About This Notice?

Company: Hyper Grocers Private Limited
Email: info@kuberha.com
Phone: +91-9993344445
Registered Address: 5th Floor, Quattro Iconic, Plot no 273, Udyog Vihar II Rd, Udyog Vihar Phase 1, Udyog Vihar, Sector 20, Gurugram, Haryana 122022

13. How Can You Review, Update, or Delete the Data We Collect From You?

If you want to access, update, or delete the data we have about you, email info@kuberha.com. We will handle your request in accordance with applicable laws.